Privacy Policy

Privacy Policy

Introduction

Welcome to http://certified-collision-center.autobodyshop-talk.com (hereafter referred to as “www.certified-collision-center.com” or “the Company”). We are dedicated to maintaining a transparent and secure online environment for our users, ensuring the privacy and protection of your personal information is our top priority. This Privacy Policy outlines our practices regarding the collection, handling, and disclosure of data in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s ConnectiCUT Data Protection Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website, www.certified-collision-center.com
  2. Any mobile applications or services developed by us and made available for download
  3. Interactions via email, telephone, text messaging, or other communication channels initiated by us or users
  4. User accounts created on our platform

Please note that this policy does not cover third-party platforms, applications, products, or services accessed through links on our website. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy outlines the practices related to:

  1. Authorized User Access: When you use our applications and services as an authorized user, we collect and process your data to facilitate your access and ensure a seamless experience.
  2. Website Visits: If you visit our websites linked to this Privacy Statement, we may collect information about your device, browsing behavior, and interaction with our content.
  3. Communications: We may reach out to you via various communication channels (email, calls, SMS/text messages) for newsletters, promotional offers, or service updates. Your consent is required for certain forms of communication, and you can unsubscribe at any time.

Personal Data Collection

We collect several types of personal data, including:

  1. Account Information: This includes your name, user ID, email address, and password used to access our services.
  2. Payment Information: Credit or debit card details, payment history, and billing addresses are securely stored for transaction processing.
  3. Financial Information: We may collect banking information for direct debits or refunds, but this is encrypted and handled by secure third-party processors.
  4. Purchase Information: Details about products or services purchased from us, including quantities, prices, and delivery addresses.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information to improve our app’s functionality and user experience.
  6. Location Data: Information about your geographical location when you interact with our apps or websites, used for personalized content and services.
  7. Feedback and Reviews: Any comments, reviews, or ratings you provide help us enhance our products and services.
  8. Social Media Information: If you choose to log in using social media accounts, we may access your public profile information from these platforms.
  9. Product Information: Data about the products you view, search for, or purchase on our website.

We collect this data through various means: user input forms, account settings, order processing, analytics tools, and automated tracking technologies (such as cookies). Additionally, third-party services may provide us with aggregated data subject to their privacy agreements.

Cookies

We utilize cookies to enhance your browsing experience and gather valuable analytics. Cookies are small text files stored on your device that serve different purposes:

  1. Strictly Necessary Cookies: These ensure basic functions of our website, such as allowing you to navigate through pages.
  2. Preference Cookies: They remember your settings and preferences for a personalized experience.
  3. Analytics Cookies: Used by analytics tools to collect aggregated data about visitor behavior, helping us improve our services.

Users can manage non-essential cookies through our Cookie Manager, providing control over their browsing experience.

Retention and Deletion

We retain personal data only for as long as it is necessary or relevant for the purposes described in this Privacy Policy, including:

  • Fulfilling orders and providing requested services
  • Maintaining secure and updated records
  • Complying with legal obligations
  • Conducting market research and analytics
  • Sending transactional communications

Once the data is no longer required for these purposes, we delete or anonymize it to protect your privacy.

Security Measures

We have implemented robust security measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction:

  • Encryption: We use encryption protocols to secure data transmission and storage.
  • Secure Processing: Our payment processors adhere to strict industry standards (PCI DSS) to ensure the protection of financial information.
  • Access Controls: Only authorized personnel have access to sensitive data, and their actions are monitored.
  • Regular Audits: We conduct regular security audits and updates to maintain a secure environment.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us immediately, and we will take prompt action to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access: The right to request access to the data we hold about you.
  • Rectification: The right to request corrections if your data is inaccurate or incomplete.
  • Erasure/Right to be Forgotten: The right to request the deletion of your data, subject to legal exceptions.
  • Restriction: The right to limit the processing of your data in certain circumstances.
  • Data Portability: The right to receive your data in a structured, commonly used format and transfer it to another controller.
  • Objection: The right to object to the processing of your data for specific purposes.
  • Non-Discrimination: You cannot be discriminated against for exercising your data privacy rights.

To exercise these rights or lodge complaints, please contact our Data Protection Officer at the address provided below. We will respond to your requests in a timely manner and within applicable legal frameworks.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about your privacy rights and protections.

Contact Information

For any questions, concerns, or requests related to this Privacy Policy or your personal data:

  • Email: [email protected]
  • Postal Mail: Certified Collision Center, Privacy Team, [Address], [City, State, ZIP Code]